• We offer free shipping on all order above 10,000.
  • Shipping is calculated based on the final weight and delivery address of the package.

  • We'll get your order to you as soon as possible! We aim to deliver your order within 5-8 business days.

  • You will receive an email notification with your tracking number and courier partner details as soon as your package ships.

  • Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

  • Any questions or queries regarding your order dispatch, can be solved promptly via email contact@strawofficial.com or phone call + 91 98190 67885 ( MON - SAT | 10:00 AM - 6:00 PM (IST). Orders will be delivered to the shipping address you submit at checkout.

  • Please provide a mobile number that you are available at and your complete shipping address.This will help us ensure smooth delivery of your order.
  • COD service is currently available only in India.

  • In store pick up is available only in Mumbai. Once your order has been placed please await a notification from our end for your order pick up.

  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

  • We are unable to redirect orders once items have been dispatched.

  • Straw insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

  • If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Straw and transfer of responsibility in the same way.